Policy
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POLICY & SAFETY
NO TALKING OR PHONE USE DURING THE FEATURE
Talking and illuminated phone screens are disruptive and distracting, and are prohibited during movies. If you need to have a conversation, take a call or send a message, please step out into the lobby.
AGE POLICY
In tandem with our no talking policy, we do not admit children under the age of 6 to our regular screenings, as they are unlikely to be considerate audience members. This includes infants. There are occasional exceptions when we have kid-centric movies, and these will be clearly noted as "children allowed" on our website and app. However, children of all ages are of course welcome to attend private screenings.
NO OUTSIDE FOOD OR DRINK
We are licensed a bar and restaurant, and as such do not allow outside food or drink of any kind to be consumed on our premises.
We do not tolerate harassment, discriminatory remarks or hate speech on our premises. Failure to comply with any of our policies or any direction by a staff member may result in immediate removal from the premises without refund.
Talking and illuminated phone screens are disruptive and distracting, and are prohibited during movies. If you need to have a conversation, take a call or send a message, please step out into the lobby.
AGE POLICY
In tandem with our no talking policy, we do not admit children under the age of 6 to our regular screenings, as they are unlikely to be considerate audience members. This includes infants. There are occasional exceptions when we have kid-centric movies, and these will be clearly noted as "children allowed" on our website and app. However, children of all ages are of course welcome to attend private screenings.
NO OUTSIDE FOOD OR DRINK
We are licensed a bar and restaurant, and as such do not allow outside food or drink of any kind to be consumed on our premises.
We do not tolerate harassment, discriminatory remarks or hate speech on our premises. Failure to comply with any of our policies or any direction by a staff member may result in immediate removal from the premises without refund.
REFUNDS AND EXCHANGES
Refunds and ticket swaps are available for regular movie screenings up until showtime.
However, we cannot offer refunds or exchanges for special events and live music on the day of the show,
so please be sure to initiate a refund at least 24 hours beforehand if you have a change of plans.
Please note that in any case, online service fees are not refundable. Visit the box office, call 541-686-3229, or email info@eugenearthouse.com to request a refund or exchange.
RESERVED SEATING
While live music, special events and most of our classic and cult classic screenings are general seating, we typically offer reserved seating for regular movie screenings. Seats may be reserved when purchasing advance tickets on our website or mobile app, or you may select a seat at the box office.
Refunds and ticket swaps are available for regular movie screenings up until showtime.
However, we cannot offer refunds or exchanges for special events and live music on the day of the show,
so please be sure to initiate a refund at least 24 hours beforehand if you have a change of plans.
Please note that in any case, online service fees are not refundable. Visit the box office, call 541-686-3229, or email info@eugenearthouse.com to request a refund or exchange.
RESERVED SEATING
While live music, special events and most of our classic and cult classic screenings are general seating, we typically offer reserved seating for regular movie screenings. Seats may be reserved when purchasing advance tickets on our website or mobile app, or you may select a seat at the box office.
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